Appointments System

Our appointment system allows all patients to book in advance but for patients needing to be seen the same day we also offer a small number of appointments on the day for each GP.  These 'on the day' appointments get released at 8.00am each morning, please ring as close to 8.00am that morning to book in with the GP of your choice. This may not always be possible as this is a very busy time of the day for our telephone lines but our receptionists will do their best to accommodate you.

If you have access to SystmOnline (username and password required) and you have access to 'booking appointments' - we also have a small amount of 'on the day' and '3 day pre-bookable' face-to-face GP appointments released at 00.01am that are available to book from this time.

Please remember:

  • Only one problem can be dealt with per appointment.
  • If you need longer, please ask for a longer appointment.

Click here for some tips on making the most of your GP appointment.


Contact Details

Please make sure we have your up to date contact details in case we need to contact you urgently.  We also offer a free text message appointment reminder service.  It is your responsibility to keep your mobile number on record up to date.

Follow-up Appointments

If the doctor feels it medically necessary to see you again you will be asked to make a follow up appointment upon leaving the surgery. 

Extended Access Appointments

Need an appointment outside of normal working hours? 

Extra evening and weekend pre-bookable appointments are available. Chesterfield GP Practices have joined together to bring you extended access appointments.

These are provided on our behalf by local clinicians.

There are pre-bookable GP and nurse appointments, as well as slots for routine blood tests on Saturday mornings.

These appointments are offered throughout the practices in Chesterfield:

Monday - Friday 07.00-08.00

Monday - Friday 18.00-20.00

Saturday 08.00-17.00

Chatsworth Road Medical Centre will be hosting additional appointments on:

Thursday morning 07.00-08.00 (HCA appointments only)

One Saturday a month 08.00-12.00

Please speak to the admin team for the dates

All Chesterfield practices have signed a sharing agreement to allow secure access to your records through a 'Hub' these can only be viewed at the time of your appointment. This is to enusre your records are kept up to date and allow the clinician a full picture of your health including allergies and medication sensitivities. Information sharing agreements are in place and in order to book an appointment, you must agree to your record being shared, if you require more information on this please ask.

Please Note: Any test results will be forwarded back to your own practice and will be dealt with by your surgery.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.  In this respect, if you do need a home visit, you can help us by calling the surgery before 10:30am.

You should only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.  Please bear this in mind and be prepared to provide our receptionist with suitable details to enable the doctor to schedule appropriate house calls.

Our GP's will telephone you initially to decide if a home visit is required.  If they feel you need to be reviewed at home they will then visit between 1.00pm - 2.00pm.

You can also be visited at home by a community nurse if you are referred by your GP.

You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancelling an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.  If you fail to notify the practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment.  Persistent defaulters maybe removed from the practice list.


Appointment DNAs

When a patient does not turn up for their appointment and does not contact the surgery with enough time in advance to cancel, it is referred to as ‘did not attend’ (DNA) or ‘child was not brought’.

The effect of a DNA is an increase in the waiting time for appointments, frustration for both staff and patients and a waste of resources. 

Whilst we understand the reason for non-attendance is sometimes unavoidable, it is difficult for the practice to make a judgement and the end result is always the same, a lost appointment that someone else could have used. 

If you cannot attend an appointment, please cancel. 

Thank you for your co-operation.

June 2024 DNA Data


Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.