Accessible Information Standard

The Accessible Information Standard is a requirement that all NHS organisations, including GP practices must follow to make sure that people who have a disability, impairment or sensory loss or their carers are given information in a format they can easily read or understand.

So, we can help and support you we want to know;

• If you need information in a specific format e.g. braille, large print or easy read
• If you need to receive information in a particular way
• If you need someone to support you at appointments e.g. a sign language interpreter or an advocate
• We want to know if you lip read or use a hearing aid or communication tool

Please let us know if you require any type of support so we can record this information and add it to your record.  You can do this by telling our reception team, doctor or nurse the support you need. It is best you do this prior to needing an appointment, so the practice can make the necessary adjustments in advance.

NHS England has more information on the standard which is available in a range of formats including easy read, audio and BSL video with subtitles.  You can see these by clicking the link below:

NHS England » Accessible Information Standard

Reasonable Adjustments

All disabled people* have the right to reasonable adjustments.  This includes when using healthcare, including GP practices.

We need to make it as easy for disabled people to use health services and access the healthcare they need.  This is called making reasonable adjustments.

Reasonable adjustments are small changes that can help people with a disabillity or long-term health condition and are dependent on the person. Everyone has different needs.  Some examples might include:

• using larger text size in letters we send you
• providing plain English or easy read appointment letters
• support with communication (e.g. an interpreter)
• allowing a support person to accompany you during appointments
• offering a longer appointment if someone needs more time with a doctor or nurse to make sure they understand the information they are given
• making sure there is a hearing loop system available for use in consultation rooms

NHS England has more information on reasonable adjustments which is available in a range of formats including easy read, audio and BSL video with subtitles.  You can see these by clicking the link below:

NHS England » Reasonable Adjustments

*For more information about the definition of a disability under the Equality Act 2010, please follow this link>>

How to Request a Reasonable Adjustment?

If you require any reasonable adjustments for your healthcare access, please let us know.

You can do this by:

• Speaking with a member of our team directly
• Calling our practice
• Filling out the questionnaire below and submitting it to us online
• Adding information on the new patient registration form when registering with our practice.

Your input helps us understand your needs and arrange the necessary support to improve your healthcare experience.