General Practice - A New Way of Working
Our Response to the Coronavirus Pandemic
Get help when needed - the NHS is open
During the coronavirus pandemic, our staff have been working hard to ensure that all patients who need urgent care – not just those with coronavirus – have been able to get it. To avoid unnecessary contact, some non-urgent appointments and surgeries have been postponed and others delivered differently using technology.
We will continue to ask patients to attend face-to-face services only when it is really necessary, and where it can be done safely without putting our patients, the public or our staff at greater risk of catching coronavirus. Where possible, appointments will continue to be offered using remote services such as a video or phone consultation.
If you feel unwell or have hurt yourself, you can still get the care and treatment you need. It’s vital that if you’re having a potentially life-threatening medical emergency, such as a heart attack, stroke or really bad flare up of asthma, you contact the NHS.
You might be worrying about a mole that’s changed shape, or grown larger, and think you need to contact your GP. Everyone in the NHS really appreciates people taking pressure off services for conditions that can be safely managed with over-the-counter medicines, and taken care of at home. But it is crucial that for anything else that you do not risk life or wellbeing – contact NHS 111 online or by phone, get in touch with your GP, visit an Urgent Treatment Centre, or for emergencies go to A&E or call 999.
We understand that it is particularly difficult for the deaf community to navigate services during the pandemic, we are trying our best to make our service accessible. Please let us know if you have particular needs with regards to how we communicate with you.
FACE-COVERINGS COMPULSORY WHEN ATTENDING SURGERY
If you have been advised by a member of the team that you need to attend surgery during the COVID-19 pandemic, please note the following to keep you safe:
▪️Please try to arrive at your allotted time - if you are more than 5 minutes early, please wait in your car to avoid lingering in the waiting room.
▪️Please wear a face covering whilst inside our buildings - this should cover your mouth and nose and must be worn until you leave the building. This does not apply to infants under 3 but does apply to their accompanying parent/guardian. We encourage you to buy your own face covering as we only have a limited supply and are unable to keep handing these out.
▪️You will be screened for COVID symptoms and directed to sanitise your hands on arrival.
▪️Please maintain social distancing.
▪️The clinician will be wearing PPE – face mask, visor, gloves and apron during your consultation.
▪️The room and any equipment used will be thoroughly wiped between patients.
▪️We prefer to see you alone without other family members unless this is necessary for communication purposes.
If you are unwell with symptoms of temperature, cough or change in smell and/or taste or any household member is unwell and you have been told to self-isolate – please do not attend your appointment, we will happily rearrange.
Thank you for your continued co-operation and support.