BANK HOLIDAY OPENING
Please be aware that the surgery will be open between 8am and 4pm on Good Friday (10th April 2020) and Easter Monday (13th April 2020). We will only be able to deal with urgent medical problems we are continuing to work mainly via the telephone triage system.
PLEASE DO NOT COME TO SURGERY UNLESS YOU HAVE BEEN TOLD TO DO SO. This includes queueing at 8am to book appointments, you must call the surgery to be triaged.
KEY MESSAGES FOR PATIENTS - 24th March 2020
Like many of you we remain concerned that social distancing and self-isolation are not being strongly adhered to by all. We would like to reinforce the following:
1. SOCAL DISTANCING will only work if we all do it and it is the only way to reduce impact on our NHS
a. Please ensure your children are not hanging around with one another when not at school.
b. Please do not congregate in houses as pubs/clubs are closed.
c. If outside, please maintain 2m separation and avoid busy areas such as popular parks.
2. The NHS is getting increasingly stretched. YOU CAN HELP
a. Only use General Practice/A+E if you need to. If you need to we are here and are managing the vast majority of problems by phone. Do not ring your practice if you think you are in the extremely vulnerable group unless you haven’t received a letter by Sunday 29th March.
b. Where possible try self-care first.
c. Please be aware that routine referrals to hospital have been suspended. The only exception is CANCER SERVICES where Two Week Wait Cancer referrals can still be made
d. DO NOT over-order medications, or order medications that you wouldn’t normally have. We have seen Social Media posts about ‘Rescue Medication’ for chronic lung complaints; these are used in specific circumstances and are not for all. We have sufficient medications at this time but inappropriate use will affect the supply chain.
3. General practice continues to adapt to the crisis. We will see practices working in networks to pool resources such as staff and PPE and manage at risk patients and probable COVID-19 patients in different ways:
a. You may start to hear the terms ‘RED’ clinics for respiratory problems or those self-isolating and ‘Green’ clinics for other medical problems where there are no symptoms of COVID-19.
b. You MAY be seen at a practice that is not your usual practice but is nearby. Please listen carefully and follow instructions given.
4. We need to start talking about death and dying. This excellent article from the BBC (https://www.bbc.co.uk/news/health-51981099) explains why and advises the sorts of questions we should be having with our loved ones.
5. A huge thanks to the vast majority of patients who are adhering to government advice, understanding of these changes and self-caring.
General Practice 2.0 - A New Way of Working
Our Response to the Coronavirus Pandemic
CORONAVIRUS - NOT 'BUSINESS AS USUAL'
The NHS has declared coronavirus a level 4 incident - the highest level of emergency preparedness planning.
The Government states the country is on 'war footing' and coronavirus is the 'worst public health crisis for a generation'.
National guidance has been issued to reduce unnecessary face to face contacts in practice.
This is definitely NOT 'business as usual'; this is General Practice 2.0.
Update Regarding Our Nurse Appointments
Nursing procedures still conducted face-to-face
2,3,4 months 1 year and pre-school immunisations
INR home visits
Coil fits/Implant fitting
GP or hospital blood test request and drug monitoring - NOAC/DMARD/lithium
Nursing procedures conducted by telephone
Procedures postponed for now
OFFICIAL GOVERNMENT GUIDANCE - CORONAVIRUS
If you develop a high temperature (37.8) or a new continuous cough (newer than 2 weeks), you might have coronavirus.
PLEASE STAY AT HOME FOR 7 DAYS.
PLEASE DO NOT BOOK AN APPOINTMENT.
PLEASE DO NOT COME TO SURGERY. This includes queueing at 8am to book appointments, you must call the surgery to be triaged.
The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
Check online at gov.uk/coronavirus and at nhs.uk/conditions/coronavirus-covid-19 for advice on your travel and contact history and the latest COVID-19 information before attending the practice.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
***INITIAL ACCESS TO THE SURGERY BY TELEPHONE ONLY***
In light of the evolving coronavirus pandemic and in line with national guidance, Chatsworth Road Surgery has moved to a telephone triage system where we will assess the priority of your problem. We will only be able to deal with urgent medical problems and many routine requests will need to be deferred.
We apologise for the inconvenience, but this is essential to minimise social contact and ensure the safety of all of our patients and that of our staff. With this in mind patients in high risk groups such as the elderly or those living with long term health conditions should avoid attending the surgery for routine matters until we are advised that the risk is reduced.
In the coming days, we will be updating information and processes to meet this challenge, so please bear with us. More information on these changes will be posted soon.